FAQS
1. How long does shipping take?
We offer standard shipping with an estimated delivery time of 7 to 14 business days. Please note that shipping times may vary depending on your location and external factors such as customs clearance and carrier delays.
2. Do you offer refunds or returns?
No, all sales are final. We do not offer refunds, returns, or chargebacks. However, if you receive a defective or incorrect item, please contact us within 48 hours of delivery with photo evidence, and we will assist you.
3. Can I cancel my order after placing it?
Once an order is processed, it cannot be canceled or modified. Please review your order carefully before completing your purchase.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment status. If you haven't received your tracking details, please check your spam folder or contact us at admin@topdollydeals.com.
5. What should I do if I received a damaged or incorrect item?
If you receive a defective or incorrect item, please contact us within 48 hours of receiving your package. Email us at admin@topdollydeals.com with:
✔ Your order number
✔ A description of the issue
✔ Clear photos of the item and packaging
We will review your case and provide a resolution.
6. What if my package is lost in transit?
If your package is lost, please check with the shipping carrier using your tracking number. If you need assistance, contact us at admin@topdollydeals.com, and we will do our best to help. However, we are not responsible for lost packages due to incorrect shipping addresses provided by customers.
7. Do you ship internationally?
Yes, we ship to select international destinations. However, customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
8. What payment methods do you accept?
We accept secure online payments through major credit/debit cards and other popular payment gateways available at checkout.
9. How can I contact customer support?
You can reach our support team via:
📧 Business Email: admin@topdollydeals.com
📧 Website Email: muhammadkamran369@yahoo.com
10. Do you offer discounts or promotions?
Yes! We frequently run special discounts and promotions. Stay updated by following us on social media or subscribing to our newsletter.